Reference

Legal Terms That Cover Your Account

Every rule 444k holds you to sits on this one page: what you agree to when you open an account wallet, how we treat bKash, Nagad and Rocket transfers, and what happens to the details you hand over.

Account termsbKash, Nagad, Rocket paymentsData handlingEligibility by region
444k Legal Terms That Cover Your Account
POLICY SUPPORT DESK

Ask Us About Legal Terms

If a clause on this page is unclear, ask before you accept it. Our account help desk handles legal questions for players in Dhaka the same way it handles wallet questions: you describe the situation, we point to the rule that applies, and we tell you what to do next. Have your account number ready. If the question is about a transfer sitting with us for verification, bring the payment reference as well.

Team online

Account Help Desk

Reach us from the support icon inside your logged-in account wallet. Ask about a clause, a held payment or a verification step, and quote your account number so we can pull the right record.

Wallet And Payment Queries

Payment questions come to the same desk. Send the bKash, Nagad or Rocket transaction reference, the taka amount and the time you sent it, and we can trace that entry against your account.

Written Rule Requests

Want a clause in writing? Ask for the section by its heading. We reply with the wording exactly as it stands on this page, so you hold the same text we work from.

DATA AND ACCOUNT CARE

How We Hold Your Account Data

We keep what an account needs to run: your registration details, your wallet transaction records, and the login and device logs that let us spot an unauthorised attempt. Cookies on the public pages remember your language and keep a session open so you are not asked twice. Retention follows the payment records we must hold for wallet reconciliation. You can ask what we keep, and ask for a correction, from the same help desk.

What We Store Registration details, wallet references and login logs sit together so a transfer can be matched to an account. We ask for nothing beyond what the cashier and the login step need.
Cookies On Our Pages These remember your language choice and hold a session while you move between the lobby and the cashier. Clearing cookies in your browser settings ends that saved state.
Login And Device Checks Each login sends a one-time code to the number on your account. A new device triggers the same check, which is how a stolen password on its own fails to open your wallet.
Changes And Removal Requests Ask for a copy of what is held, or for a correction where a detail is wrong. Records tied to completed wallet payments stay as long as reconciliation and local law require.

Legal Questions You Send Us

Anyone legally allowed to take part where they live can open one. Availability depends on your local law and eligible regions, so confirm that first. We cannot offer the lobby in every country.

Usually the wallet name and the account name do not match closely enough, or the amount needs a second look. Send the transaction reference to account help and the check moves forward.

No. Money leaves the same way it arrived, back to a wallet in your own name. Balances stay inside your account wallet and cannot be passed to a third party.

Wallet transaction records stay for as long as reconciliation and local law require. Registration details and login logs are handled under the retention points set out above this section.

Contact account help with the request and your account number. We confirm what is held and fix anything wrong. Records tied to completed transfers stay as they are.

The wording on this page applies from the day it goes up. Earlier wallet transactions are handled under the terms in force at the time you made them.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.