Reference

What Our Terms Conditions Cover

These terms are the agreement between you and 444k: how your account wallet works, what you agree to when you open the lobby, and what we owe you in return. Read them once before your first bKash deposit.

Account and wallet rulesbKash, Nagad, Rocket termsLobby conductChanges and updates
444k What Our Terms Conditions Cover
ASK US DIRECTLY

Questions About a Clause

A term you do not understand is worth one message before you deposit. Our Bangladesh support desk handles account and wallet questions, and the fastest route is live chat inside your logged-in account, because the agent can already see your wallet status. For anything about a specific transfer, keep the bKash, Nagad or Rocket transaction reference ready when you write.

Team online

Live chat in your account

Open your logged-in account and start chat. The agent sees your wallet and verification status, so terms questions about deposits or account access get answered without you repeating the basics.

Support email

Write to our support address for anything longer, such as a clause you want explained in plain words. Include your registered mobile number and the transaction reference if a wallet transfer is involved.

Wallet and account help

For a bKash, Nagad or Rocket transfer that has not shown on your wallet, send the reference number and the sending number. That lets the team trace it with the wallet operator instead of guessing.

HOW WE HANDLE IT

Your Details Under These Terms

Terms only mean something if the handling behind them is honest. We keep the personal details you give at registration, treat them as confidential, and use them to run your account and meet the record-keeping the agreement requires. Access to that data sits with staff who need it for verification or support.

Data we hold

Your name, mobile number, date of birth and wallet references, held to run your account and confirm deposits. We do not sell this on, and we share it only where a wallet operator or the law requires it.

Account security

Your password and the OTP sent to your mobile are yours alone. Sharing a login breaks the agreement and puts your wallet at risk, so keep the OTP to yourself even if someone claims to be from support.

Cookies and sessions

We use cookies to keep you signed in and to remember your device, so you are not asked for an OTP on every page. Clear them and the next login asks for full verification again.

Retention and changes

We keep account records for as long as the agreement and local record-keeping rules require. To ask what we hold, or to correct a detail, message support from your registered number.

Terms & Conditions Questions

Short answers to the clauses people ask about most, from account access to wallet verification. If your situation is not covered here, our support desk will walk you through the exact clause that applies to your case.

Yes. Confirming registration means you accept the current terms, including the wallet rules for bKash, Nagad and Rocket transfers. If you do not agree with any clause, do not complete the registration.

No. Deposits and withdrawals must run through a mobile wallet registered in your own name, matching the details on your account. A mismatch fails verification and the transfer is returned to the sending wallet.

It depends on the clause. A minor issue usually gets a warning and a request to correct it. Serious cases, such as a shared login or a false identity, can suspend the account while we review it.

Yes, when the lobby or local rules change. The updated version goes up on this page with its effective date, and continuing to use your account after that date means you accept the new wording.

Message support from your registered mobile number and say what you need. We confirm we are speaking to the account holder, then tell you what we hold and how it is used under the agreement.

Access depends on your local law and eligible regions, so the position is not the same for everyone reading this page. Where a term cannot be enforced locally, the rest of the agreement still stands.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.